Frequently Asked Questions

Carolina Core Physical Therapy is a cash-pay practice and does not bill insurance directly. HSA and FSA cards are accepted, and a superbill can be provided upon request for possible out-of-network reimbursement. Reimbursement is not guaranteed.

At this time, we cannot accept patients that are covered by Medicare or Medicare affiliated plans.

All appointments are private, one-on-one sessions lasting approximately 60 minutes. Initial telehealth evaluations and telehealth follow-up visits are $175. In-home follow-up visits are $225.

Carolina Core Physical Therapy is a cash-pay practice and does not bill insurance directly. Payment is due at the time of service, and HSA and FSA cards are accepted. Upon request, we can provide a detailed receipt or superbill for possible out-of-network reimbursement. Reimbursement is determined by your individual insurance plan and is not guaranteed.

A $50 deposit is required to reserve each appointment.

If you cancel or reschedule with more than 24 hours’ notice, your deposit will be transferred to your rescheduled appointment. As a one-time courtesy, the deposit will also be transferred after your first cancellation made with less than 24 hours’ notice.

After this one-time exception has been used, cancellations or rescheduling requests made within 24 hours of an appointment will result in the loss of the $50 deposit.

All telehealth and in-home appointments are approximately 60 minutes and are provided one-on-one.

For a telehealth appointment, use the Book It button above. For In-home appointments, email us at hello@carolinacorept.com.

No. An internal examination is never automatic or required. It is considered only when appropriate and is performed only with your informed consent.

Wear comfortable, loose-fitting clothing that allows you to move easily, such as athletic pants, shorts, or leggings with a comfortable top. Your appointment may include an assessment of your posture, breathing, strength, mobility, and movement patterns, so choose clothing that helps you feel comfortable and confident. If any specific clothing is recommended for your appointment, you will be notified beforehand.

Telehealth appointments take place through secure video and may include education, movement assessment, exercise guidance, symptom-management, and an individualized treatment plan. You must be physically located in North Carolina, Virginia, Florida, or Georgia during the visit.

Yes. Many pelvic health concerns can be effectively addressed through telehealth. Your visit may include a detailed history, movement and functional assessment, education, breathing and pelvic floor coordination, therapeutic exercise, symptom-management strategies, and an individualized home program.

Telehealth also allows us to work within your actual home environment using the furniture, space, and equipment available to you. If your needs would be better served by an in-person examination or another healthcare provider, we will discuss that with you.

Telehealth appointments are currently available to patients who are physically located in North Carolina, Virginia, Georgia, or Florida at the time of their visit. If you live in or plan to attend your appointment from another state, please reach out. I am open to expanding telehealth services and can discuss whether care may be available in your state.

For your telehealth appointment, choose a private, comfortable space—preferably in your home—where you can move, exercise, and speak freely. You will need a reliable internet connection and a device with a camera. Wireless headphones can be helpful for privacy and ease of movement, but they are not required.

No special exercise equipment is necessary. However, please keep any equipment you already own nearby so we can incorporate it into your treatment when appropriate.

For your in-home visit, a portable treatment table will be provided. If possible, please have a private area with enough open space to temporarily set up the table and move comfortably.

Please have the following items available:

• Two flat sheets

• One towel

• One pillow

• Any exercise equipment you already have at home

No special exercise equipment is required. We can adapt your treatment to your space and the items available to you.

How many visits will I need?

Everyone’s needs are different, but many patients benefit from approximately two to five visits. Your progress will depend on your condition, goals, and consistency with your home program.

Our approach is designed to help you become confident managing your care independently. Rather than relying on clinic-based equipment or ongoing hands-on treatment, you will receive practical education, exercises, and strategies that can be used at home. We will reassess your progress, adjust your program as needed, and help you build the skills to continue successfully on your own.